EUROPE Healthcare Sentiment Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree Believe the healthcare system where they live could be improved Have access to adequate healthcare Patient Experience in the Past 12 Months 21% 19% 9% 11% Were unable OR had Were unable to schedule Did not receive Were unable to reach a delay in scheduling a timely in-person visit a call-back from their HCP for health- a medical procedure with their HCP their HCP related concerns The Patient-Provider Relationship Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree Are concerned about their medical information being hacked or shared without their knowledge Would find a new healthcare provider if they had a bad experience Trust the HCPs in their network make the best decisions regarding their health Are satisfied with the level of service and attention they receive from their HCP 32 33